Refund policy
Last updated: 7 October 2026
Shemaya Pty Ltd, trading as Shemaya Home Decor, wants you to be satisfied with your purchase. This policy operates in addition to your rights under the Australian Consumer Law.
Our returns policy in short
- Change of mind: we do not accept change-of-mind returns or exchanges on any products.
- Our error: if your order arrives damaged, faulty, incorrect or materially different from its description, we will fix it free of charge. We cover any return shipping and send a replacement or give you a refund.
Damaged, faulty or incorrect products
Please inspect your order when it arrives. If it is damaged, faulty, incorrect or materially different from its description, contact us as soon as possible at contact@shemaya.com.au and include your order number, a description of the problem, and clear photographs of the product and packaging.
Once we confirm the issue, we will arrange a free replacement or a full refund, at your choice where the Australian Consumer Law requires it. If we need the item back, we will provide a prepaid return label or reimburse your return postage. You will not pay anything to have our mistake fixed.
We may ask you to retain the product and packaging while we assess the issue. Reporting an issue outside seven days does not remove any rights you may have under the Australian Consumer Law.
Change of mind
Our canvas prints and wall art are produced or prepared specifically for each order, so we do not accept returns or exchanges for change of mind, including if you choose the wrong size or no longer want the item. This does not apply where a product is faulty, damaged, unsafe, not fit for purpose or otherwise fails to meet a consumer guarantee.
Custom canvas prints
Custom canvas prints are created using customer-supplied images. Customers are responsible for ensuring that the submitted image is correct and that they have permission to reproduce it. We will contact you if we identify an obvious image-quality problem before production.
Order cancellations
Made-to-order production can begin shortly after an order is received. Cancellation requests must be submitted within 24 hours of placing the order.
We will try to accommodate requests received within this period, but cancellation cannot be guaranteed once production has started. Your rights under the Australian Consumer Law are unaffected.
Refund processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
Shemaya Pty Ltd
2 Christina Road
Villawood NSW, Australia
Email: contact@shemaya.com.au
Phone: 02 4019 2458