Privacy Policy

Last updated: July 2026

Shemaya Home Decor ("we", "us", "our") respects your privacy and is committed to protecting it in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what personal information we collect, how we use it, and your rights.

Information We Collect

When you browse or order from our store, we may collect:

  • Contact details — name, email address, phone number, shipping and billing address
  • Order information — items purchased, order value, order history
  • Payment information — processed securely by our payment provider (we do not store your full card details)
  • Technical information — IP address, browser type, device information, and cookies used to operate and improve our store
  • For custom canvas orders — the photo file you upload for printing

How We Use Your Information

  • To process and fulfil your orders, including shipping and customer service
  • To communicate with you about your order, including production updates for custom canvas prints
  • To send marketing communications, but only if you've opted in — you can unsubscribe at any time
  • To improve our website and product range
  • To comply with legal obligations, including tax and consumer law requirements

Who We Share Information With

We share your information only where necessary, including with:

  • Our e-commerce platform (Shopify) and payment processors, to operate our store and process payments
  • Shipping and courier partners, to deliver your order
  • Government or regulatory bodies, where required by law

We do not sell your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including relying on Shopify's platform-level security measures.

Your Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and request corrections. To make a request, contact us via our Contact Us page.

Cookies

Our store uses cookies to remember your cart, preferences, and improve site performance. You can disable cookies in your browser settings, though some site features may not work as intended.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out via our Contact Us page.

This policy is provided as general information and does not constitute legal advice.