Return Policy

At Shemaya, most of what you buy is made just for you. That changes how returns work here, so we've laid it all out below — no fine print tricks, just how it actually works.

Made-to-order canvas prints and custom canvases

Every canvas print is printed after you order it. Custom canvases go a step further — we build them around the photo you send us. That means we can't resell a made-to-order or custom piece to someone else, so we don't accept change-of-mind returns or exchanges on these.

This doesn't affect your rights if something arrives faulty, damaged, or not what you ordered. See "Something wrong with your order?" below.

Uploading your own photo? Double-check it before you hit submit. We'll flag an obvious quality issue (like a low-res image that won't print well) before we go into production, but the accuracy of the image itself is on you.

Metal wall art

Metal pieces are usually ready-stock, so you've got more room to change your mind here. You can request a return within 14 days of delivery, as long as the piece is unused, still in its original packaging, and hasn't been damaged.

One thing: message us before sending anything back. Returns that show up without us knowing about them in advance may not be accepted.

You'll cover the cost of return shipping and the risk of anything happening to it in transit. Your original delivery fee won't be refunded unless we're required to by law.

Wall murals, decals, mirrored tables and vases

These are treated the same way — check the product page for that specific item, since some are printed to order and some are ready stock. If you're not sure which applies to what you bought, just ask us before you order and we'll tell you straight.

Something wrong with your order?

Open the box as soon as it arrives. If your piece turns up damaged, faulty, or different from what you ordered, email us at enquiry.shemaya@gmail.com with your order number, a quick description of the issue, and a couple of clear photos.

Hang on to the item and its packaging until we've had a look — we might need it to sort things out properly. Depending on the issue, we'll repair it, replace it, or refund you, in line with your rights under the Australian Consumer Law. These rights don't disappear even if it's been a while since delivery.

Changed your mind before it's printed?

You've got a 24-hour window from the moment you order to ask us to cancel. Production on made-to-order pieces can start quickly, so we can't promise a cancellation after that — but get in touch and we'll try.

How refunds work

Once a refund is approved, it goes back to whatever you paid with. How long it takes to land depends on your bank, not us — usually a few business days.

Get in touch

Shemaya Pty Ltd  Email: enquiry.shemaya@gmail.com Phone: +61 0435 713 191